Attaining Social Value from Electronic Government

Michael Grimsley1, and Anthony Meehan2
1Faculty of Arts, Computing, Engineering and Sciences, Sheffield Hallam University, UK
2Centre for Research in Computing, Department of Computing, The Open University, UK
m.f.grimsley@shu.ac.uk
a.s.meehan@open.ac.uk

Abstract: We define and elaborate a Social Value framework supporting evaluation and attainment of the broader sociopolitical and socio-economic goals that characterise many electronic government initiatives. The key elements of the framework are the willingness of citizens to (positively) recommend an e-Government service to others, based upon personal trust in the service provider, and personal experience of the service, based upon experience of service provision and outcomes. The validity of the framework is explored through an empirical quantitative study of citizens’ experiences of a newly introduced e-Government system to allocate public social housing. The results of this study include evidence of generic antecedents of trust and willingness to recommend, pointing the way to more general applicability of the framework for designers and managers of electronic government systems.

Keywords: electronic government, social value, public value, recommendation, trust, evaluation.

Page : 12
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